FREQUENTLY ASKED QUESTIONS

What are your hours of operation?
Our team is here 24 hours a day, 7 days a week, 365 days a year. You will always get a live agent when you call us, regardless of time or day.


Do you only serve the Chicagoland area?
Chicago North Shore provides transportation to and from anywhere in the world. We have a global network of trusted partners who proudly share our values and highly-professional business practices. Let us handle every aspect of your transportation journey, no matter where it takes you.


How far in advance should I make my reservations?
We always suggest booking sooner rather than later, and offer a generous change / cancellation policy to accommodate any adjustments you may need to make. We can often arrange sedan and SUV transportation over the phone with as little as a 2 hour notice — potentially less if pick up is at the airport. Buses are subject to availability at the time of booking, as they are often in high demand. We suggest booking larger vehicle types with as much notice as possible.

Online reservations are limited to sedan and SUV bookings, and must be booked a minimum of 4 hours in advance.


What forms of payment do you accept?
Chicago North Shore accepts all major credit cards: Amex, Visa, Mastercard, Discover. Check payments are an option if received in our office a minimum of 10 days prior to service.


What is your cancellation policy?
Our change or cancellation availability varies based on the vehicle you have booked. In each instance, you must notify us with
AT LEAST the amount of time detailed below for us to accommodate your request, preferably more if possible.

• Sedans and SUVs — 2 hours
• Luxury Sedans, 12-passenger ADA vehicles, 14-passenger Vans, Mini Buses or Sprinters, and Limousines — 48 hours
• Specialty vehicles including Limo Buses, 23- and 39-passenger Mini-Buses and 56-passenger Motorcoaches — 7 days
• Events, Weddings, and Group Charters — 14 days


Will you provide a car seat if I need one for my child?
We do offer car seats upon request, at a fee of $40 per car seat. Please be sure to ask your agent when calling. Please allow extra time during pick up as your chauffeur will have you install the car seat yourself so that it is guaranteed to suit your inspection.


I require an ADA vehicle, can you accommodate me?
We have ADA vans on our fleet with wheelchair lifts. Please include this information when booking your reservation and our agents will be able to assist in scheduling a vehicle to suit your needs.


Are pets allowed in your vehicles?
Pets are allowed in our vehicles when crated.


My flight is delayed or I missed my flight, do I need to advise your office?
Our dispatch team tracks inbound flights, meaning we will accommodate any delays and your vehicle will be there when your flight does finally arrive. If you missed your flight, please call our office as soon as possible to provide our agents with new flight information so we are able to track your new flight.

Can I look at the vehicles in person before I book?
Absolutely! Schedule a time to visit our Broadview, IL facility and let us know which vehicle(s) you’re interested in viewing. We welcome and encourage potential or existing customers to come explore which of our luxury transportation options best suits your desired experience!


Are deposits required for events or weddings?
To ensure that Chicago North Shore is able to guarantee the availability for the requested date, a non-refundable retainer is due at the time of booking or contract signing:

• 30% non-refundable retainer for all Vans, Buses and Specialty Equipment Reservations.
• 50% non-refundable retainer for all Events, Weddings & Group Charters.


Are we allowed to bring alcohol / coolers into our vehicle?
Yes. Coolers are allowed in any vehicle, and alcoholic beverages are allowed in all vehicles except sedans and SUVs. If all passengers are at least 21 years of age, alcoholic beverages can be consumed freely during your ride. We do kindly ask that you refrain from bringing glass containers — aluminum and plastic are preferred.

NOTE: If you are in the city of Chicago, there is an alcohol ordinance that may require you to book a security guard for your vehicle if consuming alcohol.


Do I have to know my final itinerary at the time of booking?
Not at all! You can update the itinerary at any time. And just in case, we’ll always provide a reminder 14 days prior to your pickup date of the itinerary details we have on file for you to review.


What if I do not know the final count of passengers?
Your best bet is to aim high — it is always easier to decrease the number of seats rather than trying to increase your reservation after the initial agreement has been made. As your event approaches, vehicles can be switched (pending availability).


Why am I required to agree to the hourly consecutive minimums on charters?
From past experience, we have found that an hourly minimum is the most cost effective approach (for everyone!) to provide you with the flexibility to visit multiple venues while staying within a consecutive timeframe.


What are ways to utilize the vehicle during the hourly minimum?
The most common request is for shuttle service. Rather than booking multiple vehicles, you can do a couple different pickups for your guests. Additionally, your chauffeur is at your service during the entirety of your reserved timeframe, so if you need them to make extra trips or special stops, do not hesitate to ask! Plus buses have a lot of luggage space, which is perfect for transporting gifts or other supplies to or from a venue.

*Due to liability, we will not transport gifts without having a designated person to look after the packages.  

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